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Privacy Policy

1. Introduction

1.1 We are committed to safeguarding the privacy of our customers and are fully compliant with the General Data Protection Regulation (GDPR) as of 25 May 2018. This policy sets out the personal data we have and how we obtain, process and use this information as well as highlighting your control over this.

1.2 This policy is applicable as personal data is required in order to offer the services that we provide. Throughout the policy, “we”, “us” and “our” refers to PMWA (More information about us is provided at the end of the policy).

1.3 This policy will be updated from time to time in accordance with any new information. It is important to check back for any updates as the latest version will always be available here.

2. Personal information we collect

2.1 The only personal data we hold are name, address, email and telephone number. Additional information required for payment (card details) are not held.

2.2 The personal data is collected via our Contact form, which are either by telephone or online through our website (Contact form). Similar data is collected from our website through the general enquiry form.

2.3 The personal date is secure and is not accessible by anyone except individuals concerned with the delivery of services.

2.4 All personal data is not held for longer than necessary. When no longer required, all personal date will be destroyed or erased from our systems.

3. Use of personal data

3.1 To provide the services that we offer.

3.2 Where permitted by law, personal data could be used for marketing purposes.

4. Share of personal data

4.1 Personal data is only shared with the service providers (Funeral).

4.2 All service providers are GDPR compliant and do not hold onto any personal data after the service is provided.

4.3 Financial transactions involving cards are handled by our payment service providers. Transaction data is shared with our payment service providers only to the extent necessary for the purposes of payment or refund.

4.4 Instances may occur when information is disclosed to other parties in order to comply with the law or to respond to compulsory legal process.

5. Cookies

Cookies are small text files that are stored by the browser on your computer or mobile phone. Websites are able to read and write these files, allowing them store things like personalisation details or user preferences. You can think of cookies as providing a “memory” for the website, enabling it to recognise a user and respond appropriately.

You may wish to visit www.aboutcookies.org which contains comprehensive information on how to do this on a wide variety of browsers. You will also find details on how to delete cookies from your computer as well as more general information about cookies. For information on how to do this on the browser of your mobile phone you will need to refer to your handset manual.

Site Performance Cookies
We may generate cookies to assist with site performance. These cookies are used to provide you with the best possible website performance.

If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.

If you have an account and you log in to this site, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Cookie Name & Purpose

We use different types of cookies for different things, such as:
•Analysing how you use the PMWA website
•Giving you a better, more personalised experience

Strictly necessary cookies

These cookies let you use all the different parts of PMWA website. Without them, services that you’ve asked for can’t be provided.

X-Mapping-jgcaohmn Session End of browser session Used by our web hosting company to manage the load on their servers.
| Web hosting company. | End of browser session.

gdpr[allowed_cookies]
This cookie is used to record if a user has accepted the use of cookies on the. | Cookie Notice. | The duration until deleted after 1 year.

gdpr[consent_types]
This cookie is used to record if a user has accepted the use of cookies on the. | Cookie Notice. | The duration until deleted after 1 year.

gdpr%5Bprivacy_bar%5D
This cookie is used to record if a user has accepted the use of cookies on the. | Cookie Notice. | The duration until deleted by the user.

Performance cookies

Google Analytics
We use Google Analytics a web analytics service provided by Google, Inc. Google Analytics sets a cookies in order to record visitors numbers and details about browser usage.

Measuring website usage (Google Analytics)
We use Google Analytics software (Universal Analytics) to collect information about how you use pmwa.co.uk. We do this to help make sure the site is meeting the needs of its users and to help us make improvements, for example improving site search.

Google Analytics stores information about:
•the pages you visit on pmwa.co.uk
•how long you spend on each pmwa.co.uk page
•how you got to the site
•what you click on while you’re visiting the site

We do not collect or store your personal information (for example your name or address) so this information can’t be used to identify who you are.

_ga
This helps us count how many people visit pmwa.co.uk by tracking if you’ve visited before | The duration until deleted after 2 years.

_gid
This helps us count how many people visit pmwa.co.uk by tracking if you’ve visited before. | The duration until deleted after 24 hours.

_gat
Used to manage the rate at which page view requests are made | The duration until deleted after 10 minutes.

Google MapsYou can opt out of Google Analytics cookies.

We use Google Maps a service provided by Google Inc to provide maps and directions a service provided by Google, Inc. How to reject or delete these cookies: http://www.google.com/intl/en/privacypolicy.html

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

6. Securing your personal information

We take the protection of your data seriously and have measures in place to safeguard the information we collect in connection with the products and services we provide. This data is only accessible by individuals involved in or for the purposes of providing the requested service or product.

7. Retention of your personal information

Your personal information will not be kept for longer than is necessary for the purpose it was collected. When no longer required, this information will be destroyed or erased from our systems. All appropriate steps are taken to comply with this retention of information.

8. What rights you have over your data

8.1 You have the right to request details about the information we collect about you.

8.2 You can request us to correct the information due to mistakes.

8.3 You may object to the holding of information and can request to either restrict or erase this information.

8.4 If your request is for the erasing of personal data, you may not be able to access the services we provide.

8.5 In compliance with law enforcement, we may be unable to completely erase all data and hence reserve the right to hold the data.

9. Where we send your data

Visitor comments may be checked through an automated spam detection service.

10. Your contact information

If you have any queries, please contact our data controller in writing at:

Data Protection Officer
PMWA
The Maybury Centre
27 Board School Road
Central Maybury
Woking
Surrey GU21 5HD

Alternatively you can email the data controller through info@pmwa.co.uk